The good folks over at Corvette Blog have the scoop on a complimentary Customer Satisfaction Program to repair a convertible top flaw in some 2008 and 2009 Corvette Convertibles. Read on past the jump for the official GM announcement, or click the link here to read it on Corvette Blog.
Dear General Motors Customer:
We have learned that your 2008 or 2009 model year Chevrolet Corvette manual or power roof convertible vehicle may have a condition in which the fabric roof cover may begin to separate from its retainer bracket near the top edge of the windshield. When the vehicle reaches speeds of approximately 100 mph (161 km/h) or greater, the roof cover could begin to pull away from the retainer bracket and, depending on the speed of the vehicle and duration at that speed, could tear to the rear glass. If this were to occur, the headliner would remain intact and the roof cover would not separate from the vehicle.
Your satisfaction with your Chevrolet Corvette is very important to us, so we are announcing a program to prevent this condition.
What We Will Do: Your Chevrolet dealer will install a new design retainer bracket. This service will be performed for you at no charge until May 31, 2011.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.
Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Puerto Rico - English 1-800-496-9992
Puerto Rico - Espaņol 1-800-496-9993
Virgin Islands 1-800-496-9994
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Chevrolet Corvette provides you many miles of enjoyable driving.
Director, Customer and Relationship Services